SHIPPING + RETURNS


SHIPPING

The very first orders of our Ardsly shoes will be posted out in June (early-mid). They’re all handmade so sometimes it’s slow, but worth the wait. #slowfashion

*Please make double sure your address details are 100% correct.

*We cannot be responsible for any charges incurred as a result of a parcel being undeliverable for any reason. Our system will print the address label with the exact details that you have input.

Delivery for UK customers:

All pre-orders will be ready to post around 30-60 days from order day. We move as coast as possible so this can also be sooner.

If you order before 5 pm Monday to Friday we will post it that same day.

Orders placed after 5pm Friday will be posted on Monday.

Likewise, Saturday and Sunday orders will be posted on Monday.

All Bank Holiday orders will be posted on the next working day.

We use Royal Mail for all UK orders

We send you a free text and email with your Tracking number once we have parcelled your order. So please input at least one contact method and make sure it is 100% correct

Royal Mail Standard 3-4 Day delivery costs £4.95

Delivery for European Customers 

We use use various couriers throughout Europe, depending on your country. They aim to deliver your order to your country in 5 business days. However, they cannot guarantee this. This also does not include delivery to your address which is dependent on your countries post. As a result we hope to have your order with you in 5 - 7 business days, but this will vary from country to country. In our experience, parcels arrive within 7 business days 99% of the time, however please allow a few days extra for issues within your own countries postal system. 

Delivery for International Customers 

We use use various couriers throughout the world, depending on your country.They aim to deliver your order to your country in 5 - 7 business days. However, they cannot guarantee this.

Delivery time is very much dependent on your countries customs.

This also does not include delivery to your address which is dependent on your countries post. As a result we hope to have your order with you within 10 business days, but this will vary from country to country. In our experience, parcels arrive within 9 business days 99% of the time, however please allow longer before contacting us as issues can arise when a parcel is traveling that far. Read up about your own countries processing times, these vary depending on the time of year. 

 RETURNS 

Returns aren’t covered by our shipping.

We offer 14 days from the date you receive your order for a Refund or Exchange.

Please be sure to return your items in the same condition as you received them as we're unable to refund or exchange items that have been worn or used.

In your returns parcel, please include a note of your name, order number and whether you'd like an exchange or refund

Email: hello@ardsly.com

Return address:

Ardsly 

11 Earlsmere Drive, 

Ardsley, Barnsley,

South Yorkshire,

S715hh

 

FAQ's:

Can I exchange an item for a different item?

No, you can only exchange something for the same product in a different size or colour. 

What if the item I request to exchange for is out of stock?

If we do not have the item in stock that you ask for in exchange, we will automatically refund you the full the amount.

Can I retu

Earrings are non-refundable for hygiene reasons. 

We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception. We must stick to the returns policy. We will not refund or exchange outside of this period, without exception. We cannot be responsible for the loss or damage of any returned parcels, so please keep your tracking number.

It can take 5 to 10 days working days for your refund to reach you, depending on your bank.

After the initial returns period, until the first anniversary of your order, you can still return anything that doesn't meet your expectations. (Slip'n'trip damage, shoes that have been caught, scuffed or mauled by pets or worn while decorating etc doesn't qualify). If you're not happy, we will give you store credit for the amount you paid for that item. 

We really are doing our best to make every part of your Ardsly experience as pleasant as possible, however we are processing such high volumes of orders that the flexibility that we would like to offer you is becoming difficult to provide. If you think we can improve or you've been disappointed in any way, please don't hesitate to contact us at hello@ardsly.com and give us chance to resolve any issues.

If you think we're doing an awesome job and want to give us a 5 star review, please leave one on our facebook page! @ardsly 

Thank you!

Emma